Have you lost access to your Roblox account?
No worries, we have the solution to your problem.
it’s really sad to lose access to anything, especially to your Roblox account. This can occur to almost anyone, mostly to those who do not have a permanent contact information. The majority of Roblox accounts losing access are also due to security enhancement by 2-step verification method when players lose their recovery codes, their app authenticators and their emails.
This post will show you how to recover your Roblox account with your email or phone number or even if you have no existing email address or phone number linked to your account.
1/ How to recover Roblox account without password or username
Have you ever lost your Roblox username or password, and you still have access to your email and phone number associated with your Roblox account? If so, this section can help you.
Please note that, this will work only if an email address or phone number was already added to your Roblox account before you forgot your username or password.
Let’s see how to Recover your Roblox Account.
- If you forgot your USERNAME
You can recover your Roblox username by using your email or phone number or from your purchase history.
👉How to retrieve Roblox username with email
Go to your Roblox login page and proceed as follows.
-> Select “Forgot Password or Username“.
-> Select the “Username” tab.
-> Enter your exact email as you entered when you created your Roblox account.
You will receive an email with your username.
👉How to retrieve Roblox username with phone number
Go to your Roblox login page and proceed as follows.
-> Select “Forgot Password or Username“.
-> Select the “Username” tab.
-> Select “Use phone number to retrieve username“.
-> Enter your exact phone number as you entered when you created your Roblox account.
You will receive an SMS with your username.
👉How to retrieve Roblox username with your purchase history
If you made a purchase on Roblox, check your receipt, it contains your username.
- If you forgot your PASSWORD
You can reset your Roblox password by using your email or phone number.
👉How to reset your Roblox password with email
Go to your Roblox login page and proceed as follows.
-> Select “Forgot Password or Username“.
-> Select the “Password” tab.
-> Enter your exact email as you entered when you created your Roblox account.
You will receive an email with instructions to reset your password.
-> Click on the link in the email.
Or
-> Press the “Reset Password” button.
-> Enter and confirm your new password.
-> Press “Submit“.
👉How to reset your Roblox password with phone number
Go to your Roblox login page and proceed as follows.
-> Select “Forgot Password or Username“.
-> Select the “Password” tab.
-> Select “Use phone number to reset password“.
-> Enter your exact phone number as you entered when you created your Roblox account.
A code will be sent to verify your phone number.
-> Enter the code (6 digits) sent to your phone.
-> Press “Verify“.
-> Enter and confirm your new password.
-> Press “Submit“.
This is the way to access your Roblox account in case you still have your personal contact information.
Here is a tutorial video of all the above.
Let’s see how to do it otherwise.
2/ How to recover your Roblox account without email or phone number
This is the hardest part for everyone because you lose complete access to your Roblox account as there is no way to recover your account since you lose access to your email, your phone and especially your recovery codes, your authenticator after activating the 2-step verification that you enabled to strengthen the security of your account, while things are going on the opposite sides, instead of preventing thieves and hackers from getting to your account, you are yourself prevented from entering your own Roblox account.
Actually, things are not as critical as you think, as in this case you just need to contact Roblox support to get help, explain your problem and be patient for their response to recover your Roblox account.
You can submit a support request to Roblox via the support page.
Wait 24 hours after sending your support request for a reply from Roblox, you will receive an email from Roblox support to the one you enter in the support page.
Let’s discuss how to send your report based on your situation.
Go to Roblox support website https://www.roblox.com/support
1st: Enter your date of birth.
2nd: Complete your contact information. Your username and first name are optional but enter them to simplify the process of collecting your exact account details.
- Enter your Roblox username.
- Enter your First name.
- Enter your email address and confirm it where Roblox support can respond to you.
3rd: Complete the issue details.
- Specify on which device you are experiencing the problem?
Here is the list of devices that you can indicate in your report: PC, Mac, Chromebook, iPhone, iPad, Android phone, Android Tablet, Amazon Device, Xbox.
If the last time you tried to access your Roblox account was on your PC, choose PC, if it was on your android, choose android phone or android tablet…
- Select “Account Hacked or Can’t Log in“, in help category
- For the sub-category
Select Account Hacked: If your Roblox account was stolen or hacked.
Select Forgot Password: If you can’t remember your password and you have no access to your email or phone number.
Select Account PIN: If you forgot your PIN number.
Select 2-Step Verification: If you lost your email, your authenticator and your recovery codes
- Describe your problem with more details. Here are examples of messages you can write to describe your issue.
➛If your account was hacked:
Hello,
My Roblox account was suddenly hacked, and I can’t access it since the date xx/xx/xxxx. I can still prove that it’s my account and any change or activity made in my account and away from my unique device since that date, has been made out of me and you can detect it. Please help me get my account back as soon as possible.
Thank you!
➛If you forgot your password:
Hello,
I have trouble accessing my Roblox account because I forgot my password and I can’t reset it unfortunately due to losing access to my email and phone number as well. Can you please help me reset my password and get back my Roblox account?
Thank you!
➛If you forgot your PIN number
Hello,
I can’t remember the PIN number I created which prevents me from accessing my son/daughter account settings. Please help me to reset it.
Thank you!
➛If your issue is related to 2 step verification:
If your 2-step verification is via email.
Hello,
I activated 2 step verification with my email, but I can’t access my Roblox account anymore because I lost access to this email, and I didn’t keep my recovery codes that I received at the beginning of the activation of 2 step verification. Please help me to access my account.
Thank you!
If your 2-step verification is through an authenticator app.
Hello,
I activated 2 step verification with an authenticator, but I can’t access my account anymore because “I lost access to my phone where the authenticator app is installed” or “I uninstalled my authenticator app from my phone that I still have” and I didn’t keep my recovery codes that I received at the beginning of the activation of 2 step verification. Please help me to access my account.
Thank you!
Hit Submit once complete.
After submitting your request, expect a response within 24 hours or less or perhaps more depending on your situation from Roblox support, via the email you provided on the support page.
Be prepared to prove that your email linked to your Roblox account belongs to you, if for example the same email is still linked to your Facebook account it may help. The same goes for your phone number linked to your account, you can prove that it belongs to you if you have bills with your name on them at the time of losing Roblox. Shopping on Roblox platform with the same name on your payment method made by credit card or your PayPal account can help you to have your account back.
Note that using the same IP address or device before and after the problem will help recover your Roblox account.
Using the same IP address or device before and after losing access to your Roblox account will help to recover your Roblox account, since every time you play a video game online, your IP will be visible to the server. For that reason, if you contact Roblox support indicate that you still have your device on which you were logged in before and you are not after 2 step verification or any other problem that prevented you from accessing your Roblox account.
Here is a tutorial video on how to proceed.
After receiving a reply to your request, follow the instructions that will be given to you, and you will retrieve your Roblox account as soon as possible hopefully.
Please feel free to share your story with Roblox support and how things went after all.
Related:
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